LOTTERY
Lottery FAQs
Find out all you need to know about the Cornwall Hospice Lottery in this Lottery FAQs section.
Just click on a question to open and see the answer.
Lottery FAQs
Why has the Lottery moved to £1.50 per play?
From 1st May 2025 each play in our Lottery draw will cost £1.50 per play. Read our explanatory letter which is being sent out to all current Lottery players HERE.
Why is the monthly payment £6.50 a month?
There are 52 draws in the year and in order to collect by Direct Debit in 12 equal monthly instalments we need to collect £6.50 per month which is £1.50 per chance per week.
How will I know if I have won?
The draw normally takes place every week on a Friday, except in exceptional circumstances. The weekly winning numbers are published after each draw. You can check if you’ve won on the results page.
If you are a regular member who has won the 1st Prize of £1,000 or the Rollover Prize, you will be contacted by a member of the team by phone to inform you. If you have won one of the other prizes, you will receive a cheque in the post automatically within 7 days of the draw.
If you have purchased a one-off ticket at one of our shops or an event you will need to check the results either on this website on our results page, in our shops or by calling 01726 66868 and choose option 4.
Claiming your shop ticket prize is simple. You can:
- Complete our online form here or download this form.
- Or you can call us on 01726 66868 option 4, to request a claim form to be sent to your home address.
- Alternatively, you can visit one of our shops and pick up a claim form
Once a valid claim has been made, a prize cheque to be posted to you.
Please note, a winning ticket must be presented to claim any prize and prizes cannot be paid out directly from any shop.
If you need assistance, please contact us and we’ll be happy to help.
I am an existing player how do I make a payment by debit card?
Just click here to go to our secure payment portal by WorldPay.
Why can’t I use a credit card to pay?
The Gambling Commission, who we are licenced by, do not permit use of credit cards to reduce the risks of harm to consumers.
How does the weekly draw work?
Every Friday that your lottery number/s have a £1.50 credit from your advanced payment, your unique lottery number/s are entered into our electronic draw.
Our computer randomly picks 15 numbers from the valid lottery numbers. If your number is the same, then you win a prize; the order of matching is the order of the prizes.
How does the rollover work?
Each week there is a £300 rollover prize, which if it’s not won, will roll over to the next week’s draw to a maximum of £3,000 when it becomes a guaranteed prize.
For this prize the computer can choose from our whole number range including lottery numbers not sold in that week.
Where do the profits from the Cornwall Hospice lottery go?
All profits go directly towards funding Cornwall Hospice a 24/7 Cornish healthcare charity that provides end of life support for people with terminal illness and their families at no cost.
Is Cornwall Hospice Lottery licensed?
Yes, Cornwall Hospice Lottery is licensed by the Gambling Commission – please visit www.gamblingcommission.gov.uk for more information.
What measures are in place to prevent problem gambling?
Cornwall Hospice Lottery is committed to providing a safe and fun lottery experience for our players. With this in mind, we have introduced a number of measures to protect our players and to promote responsible gambling.
All entrants to the Cornwall Hospice Lottery must be 18 years of age or older. Players wishing to enter more than three plays in the weekly draw will require the approval from a Cornwall Hospice Lottery team member to do so.
We understand that some people may wish to take a break from gambling and can request to self-exclude themselves from the Cornwall Hospice Lottery. To self-exclude yourself from being able to participate in our lottery, raffles and other gambling products, please download this self-exclusion form follow the instructions and we’ll take care of everything.
Responsible Gambling
If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from trained counsellors by calling the National Gambling Helpline 0808 8020 133 or visit their website www.begambleaware.org
How do I cancel my Lottery subscription?
Whilst we would love for you to continue playing our Lottery for ever, we understand that sometimes things change.
Please use this form to choose the right option for you at this time.
What are your Lottery Terms and Conditions?
Please click here to view our Weekly Lottery terms and conditions.
I’d like to make a complaint about the Lottery – what’s the procedure?
Please click here to view our Lottery Complaints Procedure.
How can I leave you some Supporter Feedback?
Cornwall Hospice lottery players help to fund over 18,000 hours of nursing care every year.
It’s important to us that we understand who our supporters are and how best we can keep you engaged with us.
We would like to hear your thoughts and invite you to complete a survey linked below, it will take only a few minutes.
Click here to take the survey.
Thank you
Contact Us
Email: chlottery@cornwallhospice.org
Telephone: 01726 66868 option 4
Office hours: 8.30am to 4.30pm Monday to Friday
Address: Daniels Lane, St Austell, Cornwall, PL25 3HS
About
Cornwall Hospice Lottery is a trading name of Cornwall Hospice Care Lottery Ltd. Registered in England and Wales as a company limited by guarantee (Company No. 5724116). Cornwall Hospice Care Lottery Ltd is a wholly owned subsidiary of Cornwall Hospice Care Limited (Company No. 05660401 & Registered Charity No. 1113140). Registered office: Mount Edgcumbe Hospice, Porthpean Road, St Austell, Cornwall, PL26 6AB
Licensed and regulated in Great Britain by the Gambling Commission under account number 36811.
